At Billa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and VTU services (collectively, the "Services").
Please read this privacy policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined here.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the Services includes:
- Personal Data: Personally identifiable information, such as your name, email address, phone number, and account username, that you voluntarily give to us when you register on the platform.
- Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services. Note: All financial data is securely processed by our third-party payment gateways (e.g., Paystack, Flutterwave). Billa does not store your full card details on its servers.
- Transaction Data: Details about the services you purchase (e.g., data bundles, airtime, electricity tokens) and the time/date of the transaction.
- Device and Usage Data: Information our servers automatically collect when you access the Services, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Services.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:
- Create and manage your account.
- Process your transactions and send you related information, including purchase confirmations and invoices.
- Deliver the services you request (e.g., sending airtime or data to the designated phone number).
- Provide customer support and respond to your inquiries.
- Monitor and analyze usage and trends to improve your experience with the Services.
- Notify you of updates to the Services or changes to our policies.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Comply with legal obligations and resolve any disputes.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. (e.g., sharing your phone number with the telecom provider to complete your data top-up).
- Business Transfers: If Billa is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. We use industry-standard encryption protocols (SSL/TLS) to protect data transmitted through our platform. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Rights and Choices
You have certain rights regarding your personal information, subject to local data protection laws. These rights include:
- The right to access, update, or delete your personal information. You can do this at any time by logging into your account settings.
- The right to object to or restrict the processing of your personal data.
- The right to opt-out of receiving promotional emails from us by following the unsubscribe link in those emails.
6. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Services to help customize the Services and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Services.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are helping to protect the personal information we collect.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Billa Support Team
Email: support@billa.com.ng
Phone: +234 810 823 9477
Address: Gozmore Lodge, Hilltop, UNN
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